Consider Using AI for Employee Self-Service | The Acquirer

4 Ways AI is Revolutionizing Employee Self-Service

4 Ways AI is Revolutionizing Employee Self-Service

The Benefits of Using AI in the Workplace

With results from multitudes of research and data, along with no shortage of debate and opinions, there is no denying that the workplace is changing. The goal for recruiters, managers, and other higher-ups is to make the recruiting, hiring, and workplace vibe as efficient as possible, while still catering to the needs of all employees. The adaptation of using AI in the workplace has been and will be a theme we will continue to see when trying to improve the workplace and how effective the process for it is.

You might be wondering: Why do my potential employees need AI in their workplace?

Employees in most types of jobs work in a dynamic environment, with technology being the driving force. With the corporate world constantly upgrading to newer technology, employee self-service (ESS) demands understanding. Here are for ways that AI is useful in employee self-service:


  1.   To Engage Meaningfully

An exceptional AI for ESS comes with the ability to give employees the feeling that they are effectively and efficiently resolving challenges on their own. Tools like Cogito reach into the teachings from behavioral sciences to help communications. As recruiters, the central belief here is to engage better by giving employees the assistance they need to become more intelligent workers.


  1.   To Map and Guide Performance

Mandy Shimshock, the director at IT Business Applications at Zendesk says, “By tapping the power of automation and AI, companies can both scale more efficiently and significantly improve how employees view the HR and IT teams. For example, building email triggers into tickets can keep employees in the loop as their request is handled. Additionally, AI can spot common questions and direct workers to relevant information, which streamlines the entire process.” With AI-enabled self-service systems, the way to seamless communication, better performance, and leaner processes are paved.


  1.   To Rule Out the Repetitive

Head of Marketing at Spoke, Joshua Anish, says, “Data from our platform shows that 49 percent of all HR requests are repetitive. Almost 15 percent of requests have been asked before word for word. AI can answer many of these repetitive questions, so HR professionals can have more time to work on the human issues that help build real relationships.” AI can provide real-time suggestions based on points discussed in meetings, transcribe a meeting, and it can help with scheduling, canceling, or rescheduling meetings. This renders repetitive administrative tasks as a problem of the past.


  1.   To Widen and Deepen the Knowledge Base

Along with handling repetitive and mundane tasks, AI can open new possibilities for data mining that enhances the process of self-service. Not only are the tools ThoughtSpot and Domo transforming the way business analytics function, but they also present solutions for helping employees help themselves more efficiently. With individual data, behavioral touchpoints, and conversational cues available, AI can make employee self-service a more holistic, richer experience.

As a recruiter, the task of finding solutions to help your employees become more independent, more resourceful, and a bigger asset to your company can be difficult and sometimes frustrating. Attending a recruiting conference can strengthen the skills that will help you and your future employees in the long run.


Sign up for a conference today and start on the path to acquiring the AI to help your employees – and your company – grow.


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By |2019-06-20T21:06:58+00:00May 30th, 2019|

About the Author:

Jonathan Gilde

Jonathan is a digital marketer based in San Diego. Whether developing a content marketing strategy for a Fortune 500 company or helping an emerging small business develop a brand, he’s passionate about delivering results.